Trojan.fakealert.5 virus on BitDefender 2010
UPDATE: Raluca from BitDefender has posted a comment at this link with more details on how you can fix this problem.
Today, BitDefender 2010 users received an update that brings up a fake trojan.fakealert.5 error and falsely detects safe files as viruses. This problem only occurs on those that are using 64-bit operating systems with the 64-bit version of BitDefender 2010.
Fix Trojan.fakealert.5 problem
The BitDefender company is working on fixing the trojan.fakealert.5 problem. They have made a post on their support forums mentioning that they will be issuing an automatic update as soon as they can.
If you were affected by this update, let us know in the comments. Feel free to post any solutions to fix this problem as well.
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109 Comments
It was last night this virus attack my laptop.Above 18000+ virus attack my laptop.then I remove C drive and then reinstall my windows 7 64bit.I hate BD..suczzzzzzz
Imagine my surprise coming home to a million trojans detected and everything quarantined! I thought I was buying software to protect me from viruses- not one that delivers one! My machine is mostly unusable right now but thought I’d wait to see if they can supply a fix to unquanrantine everything and restore the files. I don’t have Internet but could attach a USB device. What a freaking mess! Problem is I still have BD sort of installed but not sure what it would do with any new exes showing up…
I have been affected by this evil virus yesterday And I had to recover my operating system. Fortunately, I didn’t loss any of my data but I changed my antivirus to Norton and I think that I won’t use BitDefender any more.I think that BitDefender company should pay for its customers at least the money that they had payed to buy the licence.
It crashed my computer, i had to reformat, using the free avg now!
That is what I had to do :(
I was playing music on Window Media when Bit Defender started to pop-up telling it had quarantined trojan fakealert 5. I could not initialize any programs. I then tried to restart the PC but could not. After many tries, punching F12, clicking Safe Mode, Window 7 started self testing, took a long time, kept rebooting. Restarted the PC, all is well.
What happened????
This problem has been incorrectly reported as having only caused issues for Bitdefender 10 users. I use The Sheild Deluxe 2009 on XP64 and it hit me just the same way, although I think Sheild is just a different GUI over the same software.
John – ditto me, exactly. Eventually, I figured to turn off real time scanning – now of course I cannot use that computer to surf. I was able to send most quarantined files back to where they came from. I am done with Shield Deluxe of course, but now worried that if I change to Kaspersky as planned, it will detect all those false positives and quarantine them again. I have BD’s 2009 patch for this, but afraid to use it, because my AV is Shield, not BD, even if AV engine is same. Any luck? suggestions? solutions yet? email pmdwyer@earthlink.net?
This is just appalling. I pay about 50 bucks for this program, supposed to be the number 1 antivirus on top ten reviews. Now half of my computer’s files are bugged with this error. Do something Bitdefender! >:(
I suffered from it but i had no data loss… A real miracle.
I have already deleted many of my .dll files and some of the software on my pc are not running anymore.
I ran a sfc.exe and fixed some problems partially but I think I should restore my windows to an earlier date.
Does anybidy still has problems?? chek the bitdefender page, you can find some solutions. It is not a virus is a programation mistake from the labs of bit defender so don´t get in panic!!!
I too suffered from this trojan.fakealert.5 last night…and many of my programs were affected. I have been working on it all day today…and finally it SEEMS to be ok and back to normal as far as I can tell. I have TotalSecurity 2009 and running system WINDOW’S VISTA 64-BIT…here’s what I did…download the patch from Bitdefender…and then check for Window updates and install the recommended ones…then restart your computer. Check to see if whatever wasn’t working before is working now…if it is, then success! Best of luck to you! :)
i wasnt given the option listed in the website. N i wouldnt boot my pc.
I can’t make backups using a USB flash drive, DVD-R, or through Rapidshare. I can’t install any programs, and anything I save doesn’t appear in Windows Explorer. I have very important files that I cannot afford to lose, so my only option now is to wait until a fix is released. LAME!
My pc was unable to boot after I restarted so I did a clean boot if Win 7 and now I am running AVG free…I lost some data but I had no other choice.
FML
OH, YEAH!!
Hit me Sat and I have restarted three times — almost didn’t get it to work tonight but finally did … each time I had to restore to an earlier date … Call technical support who were no support … asked them to send me the fix via email and I would work it myself … they said they would call back in 10 minutes … no call back
Not real happy … when I first installed several months ago .. they were going to do it by controlling my computer but after two hours told them never mind … downloaded the software myself and was up and running in 10 minutes.
I agree they should provide a refund for posing malware/viruses
Would of been nice if they would have sent us an email to let us know of the problem and when the fix would be in … anoter disappointment
Please put me down for the compensation for those who were hurt by the “Trojan Fake Virus 5″ that got through your wall and resulted in the destruction of my Sony VAIO. My hard drive was so damaged I could not even reinstall the recovery discs. I kept getting an error on all options. My machine is with Best Buy’s Geeks right now. They are already into my pockets for near $100 and will likely hit me for more.
Had the same general symptoms as everyone else.
It was stated that this was only a problem with BitDefender 2010. Not true, I am running a 2 yr version of 2009.
I did all the usaul things and gave up. Booted up 24hrs later to re-immage, EVERYTHING was fine. Have not seen any symptoms or problems since, 1 wk ago.
??????????
This fake virus hit my business computer, with thousands of wedding and portrait photo files, high-end software. The software has been disabled and we’ve had to re-install, but Sony software still will not run. It’s been two weeks now and my computer is still screwed up and I can’t get any video work done on it. I am now removing Bit Defender, installing the OS again and installing Norton.
The most frustrating thing is Bit Defender’s lack of communication. If my license were about to expire, the program would hound me to death to renew starting a month before the date. But I have yet to get an email from them offering a fix or compensation. This product stinks and I will never recommend it. It has cost at least four days of lost time.
windows Essentials av is also effected by this