59 Comments

1. Cubby says:

   September 28, 2009 at 3:53 pm

   I just got back from the AT&T store. I tried everything listed to no avail. I had upgraded from a 1st gen and they still had me listed in “snoopers” as a 2G, so they just removed and added my phone back to my plan and it works now.

   Reply
2. Ricky says:

   September 29, 2009 at 9:23 pm

   i have an iphone 3g s running os 3.1 with the updated carrie file and it still doesn’t allow me to send pictures/videos. it always comes up with a red exclamation point. what is wrong? how do i fix this?

   Reply
   • Ian says:

     October 1, 2009 at 6:44 pm

     I’m having the exact same problem as Ricky. This is so annoying!

     Reply
     • IAN says:

       October 4, 2009 at 5:15 pm

       haha my name is Ian too! and i am also having the same problem! AAAHHH HELP!

       Reply
   • cindy says:

     October 19, 2009 at 9:16 am

     I had the same issues, so, I called AT&T. What finally allowed it to work, was them having me go on my iphone to Settings, General, Reset, then, click on “Reset Network settings”. Your phone will then restart. Once it restarts, and is back to your initial home screen, turn it off for 30 seconds, then back on. MMS started working for me immediately after taking these steps.

     Reply
3. Jim says:

   October 10, 2009 at 12:34 am

   Whatdo u mean by carrier mine is 4.0 how do i update that

   Reply
4. Jim says:

   October 10, 2009 at 12:43 am

   My carrier is at&t 4.0 how do i update that

   Reply
5. Jeff says:

   October 12, 2009 at 11:17 am

   if you get an exclamation mark and are unable to mms, contact AT&T and tell then to updated your imei in both of their systems. Since the update, their network reverted back to the original iphone info if you had one on your account. They need to update their system to reflect the new device.

   Reply
6. ineedhelp says:

   October 19, 2009 at 11:27 pm

   I have a 3gs 16g on 3.0.1 jailbroken/unlocked with T-mobile. I have tried these steps seveal times and I still don’t have anything. Plz help. Thx

   Reply
7. miz says:

   October 27, 2009 at 8:55 am

   do what Cindy says it worked for me first time trying (10/27/2009)

   cindy says:
   October 19, 2009 at 9:16 am
   I had the same issues, so, I called AT&T. What finally allowed it to work, was them having me go on my iphone to Settings, General, Reset, then, click on “Reset Network settings”. Your phone will then restart. Once it restarts, and is back to your initial home screen, turn it off for 30 seconds, then back on. MMS started working for me immediately after taking these steps.

   Reply
8. BillD says:

   November 20, 2009 at 11:33 am

   Cindy is right except for one thing. After resetting my Network Settings, mine started working right then and didn’t need to be turned off for 30 seconds.

   Thanks Cindy!

   Reply
9. SJ says:

   November 23, 2009 at 9:42 pm

   THANKS CINDY! My problem is solved!!!

   Reply
10. brittany says:

    December 16, 2009 at 9:56 am

    mine was doing the exact same thing, so i just switched the MMS settings to off
    left it for about 5 minutes then switched it back on and its working!

    Reply
11. mike says:

    January 7, 2010 at 10:08 pm

    i did exactly that and did not have to shut off either and it WORKED thank you ppl for your post I appreciate it!!!

    Reply
12. Jerry says:

    January 26, 2010 at 11:31 pm

    I have t-mobile, if I reset my “network settings” would I have to jailbreak/unlock my phone again?

    Reply